| Two Models of Change |
| Manageable (Type 1) | Self-Organizing (Type 2) |
| | e.g. a machine, monarchy, traditional meeting | e.g. a living organism, democracy, dialogue |
| How order is determined | It is organized by someone
(extrinsic forces) - Build it / Do it... with no mistakes
- Closed boundaries
- Mostly stable with periodic disorder
| Order comes from within
(intrinsic energy) - Explore / trial and error
- Open boundaries
- Dynamic... between chaos and order
|
| Thinking | Stay rational
....avoid the unconscious mind
- Decide on goals ... avoid feelings
- Discern and analyze
- Stop things from going wrong
| Be creative
....work with the unconscious mind - Energy driven... include feelings
- Generate and synthesize
- Seek what's right ... i.e. quality
|
| Leadership | Manage to get results
- Can measure progress
- Emphasize extrinsic motivation
....(rewards) - Static process... step by step
| Facilitate the process - Use milestones to reflect on progress
- Emphasize intrinsic motivation
....(mission, vision) - Dynamic process... the flow
|
| Orientation | Stop things from going wrong
- There are objective constraints
- All is measurable
- Eliminate chaos
| Help things go right - Expect breakthroughs
- Measuring can affect the process
- Some chaos is essential
|