by Flemming Funch
I think it is generally a good principle to voice one's opinion and to give feedback to organizations or companies one is dealing with, if one has something positive or negative to say. But I must admit that I often don't do so, even when I have something burning to say, and that is mostly because it can be cumbersome to find out who to speak to or who to write to, and then to print out a letter, mail it, etc. Particularly since my beef with an organization quite often is exactly that there seems to be nobody listening and nobody who cares. So, it is nice that there are several online possibilities that might help in communicating. For example, there is PlanetFeedback which helps you send letters to companies, and will mail them for you. And the Better Business Bureau has online forms for filing complaints, as well as lookups in their database summarizing other people's experience.
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